Where are my items shipping from?
Orders may ship in packages from NYC.
RETURN POLICY
How do I qualify for free shipping?
Free shipping on domestic orders over $50 within the continental US (Excludes: Hawaii, Alaska, Puerto Rico, Guam and Virgin Islands). When checking out, choose the “Free shipping” option at checkout and your package will ship ground through either USPS or FedEx. Free shipping discount is not valid on previous purchases or with any other promotion or discount. Offer available online only at mysttikal.com.
Where is my package?
After your order has been placed, you can expect it to ship within 3-7 business days. Once your order has shipped, you will receive a confirmation and tracking number via email. Many orders ship in multiple packages. If you receive only part of your order, please allow an additional 1-2 business days for the remainder of your order to ship.
If you are an International customer, USPS does not provide tracking for packages once they leave the United States. We are unable to give you any further information beyond what the tracking shows. To track packages for the entirety of their journey, we recommend selecting FedEx International Priority for all International orders.
Mysttikal is not responsible for any additional duties, taxes, or custom clearance fees for orders shipped outside the continental U.S.
Package Issues
What should I do if my package says delivered, but I have not received it?
Once orders leave our facility, they become the property of the shipper. If your package says delivered and you are unable to locate, please contact your family members and neighbors first as they often end up in familiar hands. If you are still unable to locate your package, please contact your shipping provider. Additionally, if they are unable to recover your package, please reach out to Customer Service for a replacement.
Returns and Refunds
Do you accept returns?
We want to provide you with the best experience possible, so we take customer satisfaction very seriously.
If you have received a damaged or incorrect item, we will happily refund or replace the item as quickly as possible. If you have an issue, please contact us for help.